Appointments

Emergency appointments are for medical problems that cannot wait until the next routine or special appointment. Repeat prescriptions, signing of forms or non-urgent referrals will not be dealt with during an emergency appointment and you will be asked to re book. Your appointment with a nurse will be for 15 minutes and with a doctor for 10 minutes.

We are only able to offer one Emergency per household member.

It is inevitable that when the surgery is very busy there may be times when your wait will be longer than expected, for times like these we apologise and ask for your understanding.

Duty Doctor Service

For when you have an urgent medical problem

Available 8am to 6:30pm Monday to Friday (excluding bank holidays).

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

1. Phone the surgery and explain to reception that you have an urgent problem
2. Reception will ask the nature of your problem and can then put you on the Duty Doctor list
3. The Duty Doctor will ring you back within 2 hours
4. The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone
• An appointment at the surgery
• A home visit if you are really not well
• A referral to another service

Special Telephone Appointments

Book only 24 hours in advance, which you must call at 8:30am on the day, for the next day appointment.

Emergency Telephone Appointments

These can only be booked on the same day. To book an emergency appointment, you must call us at 8:30am for a morning appointment or 3:45pm for an afternoon appointment. You may be asked by a receptionist the reason for your appointment; as this is screened by the GP on call this is in order for the clinician to prepare for your consultation.

Telephone Consultations

For patients that wish to speak to an on call Doctor on the same day. We ask all patients to call before 10am everyday in order for an on call Doctor to give them a call back, it would usually be between the hours of 9am to 3pm.

Ways to book

Submit your request online - and please state that your issue is urgent.

If you are unable to access online services, please contact the practice on 020 8806 7735 and let the receptionist know that your issue is urgent.

Routine Telephone Appointments

Book up to 4 weeks in advance from the date of your contact on the phone, in person or online. New users are required to complete a simple registration.

Online Appointments

For patients who have online access that wish to book appointments online as it is more convenient for them instead of calling or coming into the surgery. If you wish to obtain a login detail with password please do not hesitate to contact the Practice Manager for more information.

Ways to book

Submit your request online

If you are unable to access online services, please contact the practice on 020 8806 7735.

If you are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.

Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or you can download it from the HMRC website

Learn more on our Sickness Certificates page

Please remember that home visits are only available for patients who are housebound because of illness or disability.

If possible please try to telephone reception before 10am if you require a home visit. Except in exceptional circumstances.

When you request a home visit, a doctor may phone you back to discuss the options available.It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.